Refund policy

📜 Refund & Return Policy

Last updated: 15 September 2026

👋 Overview

We want you to try YouthRite with confidence. If you're not happy with your results, you can request a refund within 90 days of delivery — even if you've opened and used the product.

✅ Eligibility

To qualify for a refund:

  • 🗓️ Your request must reach us within 90 days of delivery. The deadline applies to when you contact us, not when your return arrives back with us.
  • 📬 The product must be returned to us once we've authorised it.
  • 💚 Opened and used products are eligible. You don't need the original seal intact.

📦 How to start a return

  1. 📧 Email support@youthrite.com with your order number.
  2. 🚚 Send the item back using the instructions provided.

🚚 Return costs

  • 💸 Return shipping is the customer's responsibility and is not reimbursed.
  • 🏷️ A 10% restocking fee is deducted from approved refunds.
  • 🌍 Original shipping charges and customs duties are non-refundable.
  • 📮 We recommend a tracked service — we can't refund returns that don't reach us.

🔄 Faulty, damaged, or incorrect items

Something wrong with your order? That's on us.

  • 📸 Report it within 14 days of delivery with photos of the product and packaging.
  • 🎁 We'll arrange a replacement, exchange, or full refund at no cost to you — no return shipping charge, no restocking fee.

💰 Refund processing

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post the funds.

📌 Exceptions

  • 💳 Orders paid through financing providers (Klarna, Sezzle) may be refunded as store credit.
  • 🏷️ Discounted and promotional items may have different eligibility — check your order confirmation.

📞 Contact us

Questions about a return or refund? We're happy to help.